Frequently Asked Questions

Where do I send claims?
Term Life claims should be mailed to: 
AmWINS Group Benefits
P.O. Box 153085
Irving, Texas 75015 
Why do we mail our premium payments to a Dallas, Texas address?

The premium payments mailed to Dallas are deposited directly into the bank and premium payments are posted into the billing system in a timelier manner.

Who do I call for billing or claims inquiries?
  • For Billing and Collection inquiries: 1-800-808-4515
  • For Claims inquiries: 1-800-808-4516
Can we make premium payments by credit or debit cards?

At this time we are unable to accept credit or debit card payments. For your personal convenience, you can pay your premiums automatically by Electronic Funds Transfer (EFT). Authorized EFT payments from your bank checking account are processed on the 1st of the month.

If my policy lapses can you reinstate my coverage or do I have to reapply for coverage?

If your insurance policy has lapsed for over 45 days, you must reapply for insurance coverage. Reinstatement is only considered if the lapsed period is less than 45 days.

Can I file a claim online?

Insurance carriers require the original claim be submitted for processing. Currently you cannot file a claim online.

Can I check the status of a claim online?

Unfortunately, you cannot check the status of a claim at this time. Please contact us at 1-800-808-4514.

Policy Form # GBD-1000 A (1764)